"Glad you made it to Age of Conan, and please, please feel free to look me up if you need any further help or want a group." When that bit of purple private tell text scrolled through the chat box of of our newly created guardian last week, it was clear that we weren't finding what we initially expected when we set out to research the community in Funcom's sword and sorcery MMORPG.

Welcome to the inaugural issue of Massively's Community and Customer Service Investigations. Together we'll be examining all kinds of interesting factoids about both the community and customer service aspects of your favorite MMORPGs. If community is the heartbeat of this genre, we're here to take its pulse, and arm you with the information you need to make informed decisions when it comes time to look for greener pastures. Similarly, a game's customer service record can provide a gauge on everything from the professionalism of the overall operation to the health of the company behind it, and our investigations will put the system through its paces to bring you both hard data and analysis over time.

This week's issue examines two PvE-focused games, one large and one small, in the form of EverQuest II and Age of Conan, respectively.

Join us after the cut to see how the titles fared in terms of community and customer service.

Continue reading Massively's Community Detective: The customer service case files, Issue #1

Massively's Community Detective: The customer service case files, Issue #1 originally appeared on Massively on Tue, 20 Jul 2010 12:00:00 EST. Please see our terms for use of feeds.

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